- User is not receiving external mail and possibly some of the internal.
Troubleshooting Steps/ Resolution:
- On the user's desktop open the Desktop Manager icon.
- Double click on the icon that says Redirector Settings.
- Click on the Filters tab.
- Make sure the setting for Forward messages to the handheld is selected.
- If this is not selected then the user will not see mail from outside of the organization on the handheld.
On installation of the software this is not the default. It has to be changed after the installation has been completed.