Clean install of the Blackberry software

For those of you that still use the desktop software or have not upgraded your BES infrastructure, here is a way to uninstall and install the Blackberry software cleanly.

· Troubleshooting Steps or Resolution:

Task 1 - Uninstall the BlackBerry Desktop Software

To uninstall,

1. Close BlackBerry Desktop Manager.
2. Open the Control Panel and double-click the Add/Remove Programs icon.
3. Select BlackBerry Desktop Software and click Change/Remove.
4. On the InstallShield Wizard window, click the Remove option, followed by Next.
5. On the Confirm Uninstall window, click OK.
6. On the InstallShield Wizard window, click Finish.

Task 2 - Delete the Research In Motion Folders from the Registry

To delete the Research In Motion folders,

1. Click Start > Run.
2. Type Regedit, and then click OK.
3. In Registry Editor, delete the Research In Motion folder located in HKEY_CURRENT_USER\Software\.
4. Delete the Research In Motion folder located in HKEY_LOCAL_MACHINE\Software\.
   Note: This key will not be present if you are removing Desktop Manager version 4.0.
5. Leave the Registry Editor open to complete the next task.

Task 3 - Delete the Pumatech Shared Folders from the Registry (If Present)

Pumatech Shared folders only exist in the registry prior to Desktop Manager version 4.0 service pack 1. To delete the Pumatech Shared folders,

1. In Registry Editor, delete the Puma Technology folder located in HKEY_CURRENT_USER\Software\.
2. Delete the Puma Technology folder located in HKEY_LOCAL_MACHINE\Software\.
3. Close the Registry editor.

Task 4 - Delete the Research In Motion Folders from Your Hard Drive

If you are using Windows 2000 or Windows XP,

1. Open Windows Explorer.
2. Delete the Research In Motion folder in C:\Program Files\.
3. Note: This key may not be present if you are removing Desktop Manager version 4.0.
4. Delete the Research In Motion folder in C:\Program Files\Common Files (if present).
   Delete the Research In Motion folder in C:\Documents and Settings\\Application Data\.
5. Note: If you are unable to see the Application Data folder, it might be a hidden system folder.
6. If you were using Desktop Manager version 4.0 service pack 1, delete the BlackBerry Desktop folder in C:\Documents and Settings\\Application Data\.

Task 5 - Delete the Pumatech Shared Folder from Your Hard Drive (If Present)

The Pumatech Shared folder exists prior to Desktop Manager version 4.0 service pack 1. To delete the Pumatech Shared folder from your hard drive, open Windows Explorer and delete the Pumatech Shared folder in C:\Program Files\Common Files\.

If you were using Desktop Manager 4.0.1, remove Pumatech software from your hard drive by opening Windows Explorer and navigating to: C:\Program Files\Research In Motion\BlackBerry\Pumatech Desktop Setup.

Note: Any synchronization software for other personal digital assistants (PDAs) that use the Pumatech Shared folder must be reinstalled after the BlackBerry Desktop Software is uninstalled.

If you are unable to delete the Pumatech Shared folder, rename it by completing the following steps:

1. Right-click the Pumatech Shared folder and select Rename.
2. Rename the folder. For example, Pumatech Shared_old.
3. Press Enter.

Task 6 - Restart the Computer

The desktop software should now be fully uninstalled. Restart the computer and attempt to re-install the desktop software.