Microsoft Office Communicator experience on your BlackBerry device

This is new!!! Well, new to me.. :P
As you already know, I really love and hate my blackberry. It is a great little device that I can send/receive email, check appointments, call people, change people’s AD information (through another app), and communicate with other blackberry users. Well, it is even better… Now, I can instant message all corporate users right from my Blackberry.

How is this possible???

RIM has made an add-on to integrate with your Corporate LCS server. I really enjoy having this functionality of being able to see if someone is on-line without breaking out the laptop. I find that it is far easier to use and more reliable than the blackberry communicator. (Yes, I still use both) I find that the battery does not last as long, not that this is a surprise to anyone. Also, I am not sure how I like the BB taking over my LCS connection, even if I am signed into LCS from my laptop. I understand that you only can have one connection at a time, but I find that the BB is constantly taking over and signing me out on my laptop.

It is very cool and a must see. For more information… Here is the web address: http://www.blackberry.com/products/blackberry/im/windows_im.shtml

How do I set my Out of Office Assistant on the Blackberry?

To activate this go to the Messages icon on the main menu.
Click the scroll button to display your messages.
Click the scroll button again to bring up the menu.
Scroll and select “Options” from this menu. Click the scroll button.
Scroll and select “E-mail Settings” from this menu.
Scroll down and select “Use Out Of Office Reply:”
Change the option from “No” to “Yes”. It will pull your current Out Of Office Assistant from the Exchange Server. Modify and Save.

How can I delete messages from my Blackberry AND my Inbox while I am traveling?

The wireless reconciliation functionality allows the Blackberry to delete mail from the Handheld AND the Inbox.
To activate this go to the Messages icon on the main menu.

* Click the scroll button to display your messages.
* Click the scroll button again to bring up the menu.
* Scroll and select “Options” from this menu. Click the scroll button.

Under the E-mail Reconciliaton heading are following 3 items:
* Delete On: Handheld
* Wireless Reconcile: On
* Conflicts: Mailbox wins

Highlight “Delete On:” Click the scroll button to bring up the menu.
* “Change Option” Should be highlighted. If it is not, scroll to “Change Option” and click the scroll wheel.

There are 3 options listed. Handheld, Mailbox & Handheld and Prompt.
* If you select “Handheld” when mail is deleted on the Blackberry it will ONLY be deleted on the Blackberry.
* If you select Mailbox & Handheld ALL MAIL will be deleted from both the Blackberry AND the Inbox.
* If you select Prompt you will be prompted with the following every time you attempt to delete an email from the
Blackberry:
Delete Message?
On Mailbox & Handheld
On Handheld
Cancel

Highlight the selection you want to use and click the scroll wheel.
* Click the scroll wheel again and select “Save” from the menu to save the setting.

In addition you can purge your deleted items from your Blackberry:
* To activate this go to the Messages icon on the main menu.
* Click the scroll button to display your messages.
* Click the scroll button again to bring up the menu.
* Scroll and select “Options” from this menu. Click the scroll button again to access the menu.
* Select “Purge Deleted Items”.
* It will prompt “Are you sure you want to delete all items from your deleted items folder on Desktop permanently?”
* Select “Yes”

Blackberry Deleted Emails Do Not Synchronize with Mailbox

Problem Description:
This article describes where to change the setting to force emails deleted on the Blackberry to Synchronize with Outlook. When the user deletes an email on their Blackberry handheld device, it does not automatically delete the email in Outlook.


Troubleshooting Steps/ Resolution:
By default, the Blackberry is set to not Synchronize any emails deleted on the Blackberry with the users mailbox. A setting must be set to force any e-mail deletions done on the handheld to also delete in Outlook. This setting can be found in the following:

1. On the Blackberry device, go into the mail (the icon looks like three envelopes).
2. Single click the trackwheel to display the menu
3. Select Options
4. At the bottom of the 'Message List Options', under the 'Email' subheader, highlight 'Handheld' next to 'Delete On:'
5. Single click the trackwheel and choose 'Change Option'
6. Select one of the following options:

'Handheld' - deletes the e-mail on the handheld only

'Mailbox & Handheld'- deletes the email on the handheld as well as in Outlook

'Prompt'- Prompts the user to choose whether they want the email deleted in their Mailbox each time they delete an email on the Blackberry.

1. Click the trackwheel once and choose 'Save' to save your settings.

Duplicate messages on your BlackBerry

Problem:
You received duplicate messages on your BlackBerry Wireless Handheld™.
Duplicate messages might be caused by one of the following:

• handheld is not in an area of sufficient wireless network coverage
• rules or filters are forwarding duplicate messages to multiple folders
• multiple instances of the BlackBerry Desktop Redirector are running for the same mailbox, or the desktop redirector and BlackBerry Enterprise Server are enabled for the same mailbox.
• Desktop Redirector is running but you are running using a BlackBerry account.
  

Cause
The handheld is not in an area of sufficient wireless coverage, therefore it cannot send an acknowledgement to the BlackBerry Enterprise Server or the BlackBerry Desktop Redirector, to confirm it has received the message.

Resolution
The issue will be resolved one the handheld returns to an area of sufficient wireless network coverage.

Cause
Filters are configured to forward duplicate messages to more than one folder.

Resolution
Modify or delete the filters by performing the following steps:

• Any filters configured on the server, Inbox or the BlackBerry Desktop Software. Save and delete.
• Re-create the filter and send test messages that meet the filter criteria.

Cause
Multiple instances of the BlackBerry Desktop Redirector are configured and running for the same mailbox or the BlackBerry Desktop Redirector and the BlackBerry Enterprise Server are configured for the same mailbox.

Resolution
Use only one source of message redirection, such as the following:

• Use only one instance of the BlackBerry Desktop Redirector for the mailbox.
• Use either the BlackBerry Enterprise Server or the BlackBerry Desktop Redirector.

Cause
You are running the BlackBerry Desktop Redirector, which is installed with the BlackBerry Desktop Software, but you are using the BlackBerry account.

Resolution
Remove the BlackBerry Desktop Redirector service book from the handheld and modify the install of the BlackBerry Desktop Manager to prevent the service book from returning.

To remove the service book from the handheld, perform the following steps:

• On the handheld, go to Options > Service Book
• Highlight the Desktop [CMIME] > Click the trackwheel and select Delete from the menu.
  To modify the BlackBerry Desktop Manager install for versions 3.5 and earlier, perform the following steps:
• Close the desktop manager
• In Add/Remove Programs choose the BlackBerry Desktop Manager Software and click Change/Remove.
• When the install program appears, click Modify.
• Choose one of the following install options:
  • Integrate with an enterprise email account
  • Integrate with new or exisiting ISP account
• Complete the installation.
  

To modify the BlackBerry Desktop Manager install for version 3.6.1 and later, perform the following steps:

• Close the desktop manager
• In Add/Remove Programs choose the BlackBerry Desktop Manager 3.6.1 and click Change/Remove.
• When the install program appears, click Modify.
• On the Email Integration Option screen select BlackBerry Web Client.
• Click Next.
• Complete the installation.

Clean install of the Blackberry software

For those of you that still use the desktop software or have not upgraded your BES infrastructure, here is a way to uninstall and install the Blackberry software cleanly.

· Troubleshooting Steps or Resolution:

Task 1 - Uninstall the BlackBerry Desktop Software

To uninstall,

1. Close BlackBerry Desktop Manager.
2. Open the Control Panel and double-click the Add/Remove Programs icon.
3. Select BlackBerry Desktop Software and click Change/Remove.
4. On the InstallShield Wizard window, click the Remove option, followed by Next.
5. On the Confirm Uninstall window, click OK.
6. On the InstallShield Wizard window, click Finish.

Task 2 - Delete the Research In Motion Folders from the Registry

To delete the Research In Motion folders,

1. Click Start > Run.
2. Type Regedit, and then click OK.
3. In Registry Editor, delete the Research In Motion folder located in HKEY_CURRENT_USER\Software\.
4. Delete the Research In Motion folder located in HKEY_LOCAL_MACHINE\Software\.
   Note: This key will not be present if you are removing Desktop Manager version 4.0.
5. Leave the Registry Editor open to complete the next task.

Task 3 - Delete the Pumatech Shared Folders from the Registry (If Present)

Pumatech Shared folders only exist in the registry prior to Desktop Manager version 4.0 service pack 1. To delete the Pumatech Shared folders,

1. In Registry Editor, delete the Puma Technology folder located in HKEY_CURRENT_USER\Software\.
2. Delete the Puma Technology folder located in HKEY_LOCAL_MACHINE\Software\.
3. Close the Registry editor.

Task 4 - Delete the Research In Motion Folders from Your Hard Drive

If you are using Windows 2000 or Windows XP,

1. Open Windows Explorer.
2. Delete the Research In Motion folder in C:\Program Files\.
3. Note: This key may not be present if you are removing Desktop Manager version 4.0.
4. Delete the Research In Motion folder in C:\Program Files\Common Files (if present).
   Delete the Research In Motion folder in C:\Documents and Settings\\Application Data\.
5. Note: If you are unable to see the Application Data folder, it might be a hidden system folder.
6. If you were using Desktop Manager version 4.0 service pack 1, delete the BlackBerry Desktop folder in C:\Documents and Settings\\Application Data\.

Task 5 - Delete the Pumatech Shared Folder from Your Hard Drive (If Present)

The Pumatech Shared folder exists prior to Desktop Manager version 4.0 service pack 1. To delete the Pumatech Shared folder from your hard drive, open Windows Explorer and delete the Pumatech Shared folder in C:\Program Files\Common Files\.

If you were using Desktop Manager 4.0.1, remove Pumatech software from your hard drive by opening Windows Explorer and navigating to: C:\Program Files\Research In Motion\BlackBerry\Pumatech Desktop Setup.

Note: Any synchronization software for other personal digital assistants (PDAs) that use the Pumatech Shared folder must be reinstalled after the BlackBerry Desktop Software is uninstalled.

If you are unable to delete the Pumatech Shared folder, rename it by completing the following steps:

1. Right-click the Pumatech Shared folder and select Rename.
2. Rename the folder. For example, Pumatech Shared_old.
3. Press Enter.

Task 6 - Restart the Computer

The desktop software should now be fully uninstalled. Restart the computer and attempt to re-install the desktop software.

Blackberry Enterprise Activation

Many people it seems are having problems with the Blackberry Enterprise Activation for the handheld. Here is a way to enable this function.


· Problem Description:
This process will enable the handheld to wirelessly synchronize with Outlook. Decreasing the dependance on using the Desktop Manager to communicate between the Blackberry and Outlook


NOTE: A Blackberry must being running OS 4.0 or higher and be on BES 4.0 / 4.1 Server for Enterprise Activation to work.

· Instructions:
The Enterprise Activation can be completed a couple ways. After we are satisfied that the handheld has the proper OS version.

1. Contact RIM to set the Enterprise Activation password.
2. Click the Enterprise Activation icon on the handheld. If the icon is not present, find Enterprise Activation under Options.
3. Enter the your email address and the password.
4. Click the trackwheel and select Activate.
5. The Enterprise Activation progress bar appears and the process completes after several minutes.

BlackBerry Not Getting External Email

Problem Description:

• User is not receiving external mail and possibly some of the internal.
  

Troubleshooting Steps/ Resolution:

1. On the user's desktop open the Desktop Manager icon.
2. Double click on the icon that says Redirector Settings.
3. Click on the Filters tab.
4. Make sure the setting for Forward messages to the handheld is selected.

• If this is not selected then the user will not see mail from outside of the organization on the handheld.

On installation of the software this is not the default. It has to be changed after the installation has been completed.