wireless calendar does not synchronize properly for multiple users

Problem Description:

1. The wireless calendar does not synchronize properly for multiple users.
2. A configuration error between Microsoft® Outlook® and the handheld is disrupting wireless calendar synchronization.

Instructions:

• Go to Start > Run.
• Type regsvr32 CDO.DLL in the field.
• Click OK.
• Restart the BlackBerry Enterprise Server.
• Create a new Messaging Application Programming Interface (MAPI) profile.

For instructions on how to create a new MAPI profile, see Microsoft Knowledge Base article 195718. For instructions on how to configure BlackBerry Desktop Manager to use the new MAPI profile, see Support Knowledge Base article KB-03650. Note: If you are using Microsoft® Outlook® 2003, disable Cached Exchange Mode.

• Create a contact entry in Outlook and verify that it synchronizes with Outlook
• On the handheld home screen, open the Calendar.
• Click the trackwheel and select Options > Wireless Synchronization > Change Option > No.
• Connect the handheld to your desktop and open BlackBerry Desktop Manager.
• Go to Backup and Restore > Advanced, select the calendar database, and choose Clear.
• Go to Intellisync > Configure PIM > Calendar > Choose > MS Outlook > OK.
• On the main Intellisync page, select Synchronize now.
• On the handheld, open the Calendar again.
• Click the trackwheel and select Options > Wireless Synchronization > Change Option > Yes.
• If the user still encounters errors when performing a wireless synchronization, verify the CDO.DLL and MAPI32.DLL files.